Client-Practitioner Agreementclarifying our container
IMPORTANT: Please take the time to read through this agreement, so that you can understand how we shall work together.
It’s my intention to hold a strong clear space and container for your process and treatment, so our client-practitioner agreement is part of our foundational clear communication.
If you have any questions about this agreement and terms, then please feel free to ask.
You are also required to read through the Terms and Conditions in full before booking. All session payments and non-refundable deposit are taken as your full agreement to these policies. Unfortunately, refunds outside of the below-stated policy cannot be given for arriving late, leaving early, illness or unforeseen circumstances that require you to withdraw from any and all scheduled sessions.
Booking, Payment & Cancellation
I ask all clients to complete a Holistic Bodywork Consultation Form prior to our first session. There are no exceptions to this and I cannot begin your treatment without it.
I ask you to please pay for your session as soon as we have agreed on an appointment date and time, in order to confirm your booking. All session fees are paid by PayPal or bank transfer and are non-refundable.
Please arrive 5 minutes early for your session when possible. If you arrive late, please be aware that I may not be able to extend your session time to accommodate the time-difference due to subsequent bookings.
I practice a 48-hour cancellation policy. This means that you will need to give me a minimum of 48 hours’ notice to cancel or change your appointment without charge. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.
If you wish to reschedule within 48 hours of your appointment date and let me know before the day itself, you will only be charged a £20 re-booking fee. This is paid by bank transfer or PayPal to confirm your new booking.
If you ask to reschedule on the day of your appointment or cannot attend, you will be charged the full treatment fee. This is because I will not be able to fill your appointment slot and still need to cover my costs.
Client Health & Well-Being
Disclosure of medical conditions: you are asked to complete a Holistic Bodywork Consultation Form before making your first appointment. Please take the time to complete this thoroughly and tell me about any medical conditions, undiagnosed symptoms, medical treatment and medication.
I need this information in order to give you a safe, effective treatment. If you do not tell me something of importance, I may give you unsuitable treatment, for which I cannot be held responsible.
Consultation with your GP: If you have certain medical conditions, you or I may need to consult your GP before we proceed with treatment. I shall either write to your GP or ask you to speak to them yourself. This is to keep you safe and I will always seek your consent first.
If you are not happy to involve your GP, then I may not be able to proceed or continue with your treatment. If you tell me that you have involved your GP when you have not, then this is at your own risk.
Illness and serious conditions: there are some circumstances when it is not safe to proceed with treatment, either for your protection or mine. Examples include a suspected blood clot, severe headache, high temperature, heavy cold, flu’ or an upset stomach. If you feel unwell before an upcoming appointment, please let me know as soon as possible, so that we can discuss what will be best for you.
Skin conditions and infections: I may not be able to treat specific areas of your body if I think that doing so poses a risk for you or me. Examples include open wounds and skin infections.
Clients with disabilities: If you have any disabilities or support needs, please discuss these with me as soon as possible. This will enable me to make provision for you or to refer you to another expert practitioner if I am unable to meet your needs. I may ask you to make certain provision yourself, such as bringing a companion with you if you need support with personal care or communication.
Please note that my Glasgow clinic is only accessible by one flight of stairs.
If you do not let me know about your support needs in advance of your treatment, I may not be able to provide for you. I would need to charge you the full treatment fee, to cover my costs.
Referrals to other practitioners: if I think you need medical investigation or treatment which I cannot offer, then I shall do my best to refer you to another medical or complementary health practitioner, as appropriate. I shall be unable to treat you if I think that it is in any way unsafe for me or for you to do so.
Referrals from a Medical Practitioner: if you are referred to me by your GP or another practitioner, then the referring practitioner will remain responsible for your treatment. If I am concerned that my treatment may not be safe for you, I may need to speak to the referring practitioner first. If I am still unsure whether my treatment is appropriate for you, then I cannot accept your referral.
Intoxication: please ensure that you are not under the influence of alcohol or recreational drugs at the time of your treatment. If you are, then I shall be unable to treat you, both for your best interest and mine.
Confidentiality and Disclosure: all information which you give me is kept strictly confidential. Anything we discuss during your sessions stays within the four walls of my clinic room. All written notes are stored as password-secured files on my computer and can only be accessed by me.
There are exceptional circumstances when I may need to disclose something which you have told me. This would be if there was any risk of harm to you or someone else, or if I should need to provide legal evidence.
I shall always seek your consent and cooperation first. I may be able to avoid disclosure by encouraging you to seek further help or advice. If I cannot gain your consent, but remain seriously concerned for your safety or someone else’s, then I may have to disclose the information to an appropriate professional without your consent.
Third party attendance: Our treatment sessions will run more smoothly and will be of greater benefit to you if we have just you and me in the room. If you need to bring someone else with you, please discuss this with me first. If you need to bring your children, then please have a family member or friend with you to supervise them in the waiting room. You will not get the most from your treatment if you have to supervise children or comfort a baby at the same time.
You must be 18 years or older to receive Holistic Bodywork with me, or 16 years old with parental consent.
Vulnerable adults: Adult clients who either lack the capacity to give informed consent or who need support to make decisions, must be accompanied by a responsible adult at all times during the treatment.
Personal Hygiene: Please take a bath/shower before your treatment, wear clean clothes and refrain from using strong fragrances, which can be difficult to remove from the treatment room and linens.
Respect: it is important that we have mutual consideration and respect for each other and towards everyone else in the clinic. This creates a nurturing and safe space.
Please move around the clinic quietly, as there may be other therapists working.
Please note that I offer a professional massage therapy service and cannot accede to inappropriate requests.
If a client’s behaviour were to cause discomfort or offence, then we would have to discontinue treatment.
Assistance dogs: if you own or train assistance dogs, you are welcome to bring one dog, but please let me know first.